24/7 Customer Support in Hosting
We supply 24/7 customer, billing and tech support for all of our Linux hosting. Even if you aren't our client yet and you have questions, we can give you a hand without delay and provide the necessary information, to give you a choice to make the very best decision when you get your new hosting account. We are available twenty-four seven, including weekends and holidays, and we provide you with numerous ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have a couple of telephone numbers globally, therefore you are able to call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The regular response time is around 15-20 min, so you can forget about waiting for days to receive assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to receive quick assistance, particularly when your site is not running effectively for some reason. Our semi-dedicated hosting come with 24/7 customer and technical support, so if anything comes up, you can use a number of ways to contact us - telephone line with a few local numbers around the globe, live chat, email messages and tickets. The first two choices are for pre-sales, billing and general matters, so that if you do not have an account yet, for example, you can find additional information about our solutions, or we can assist you with less complicated tech issues. The other two methods are for strictly tech issues or everything which is more time-consuming considering that it is much easier track the communication between you and our support crew. The guaranteed maximum answer time for them is just one hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day in order to get support like you may have to do when using the services of various other providers.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we offer include 24/7 support through different means of communication and with a one-hour maximum response time warranty. When you want to learn more about the plans or you have various general or billing questions, you'll be able to call one of the local numbers we have around the globe or you could use our live chat support and consult with a live representative. For entirely technical matters that need some help from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail message, as all these channels are more appropriate to keep track of a particular problem. The answer time for them rarely is more than 30 minutes, which means that you can forget about waiting for a full day in order to receive support. The support service is available for all server-related matters, and the pre-installed software. In case you want assistance for third-party apps, you can consider ordering the Managed Services upgrade that we supply for all packages.