Integrated Ticketing System in Hosting
Our Linux hosting feature an integrated trouble ticket system, which is included in our custom-developed Hepsia hosting Control Panel. Unlike other similar tools, Hepsia permits you to manage everything related to the hosting service itself in one place – payments, web files, emails, trouble tickets, etc., eliminating the need to use different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just several mouse clicks without ever signing out of your Control Panel. During the process, you may choose a category and our system will offer you a number of help articles, which will supply you with more info and which may help you solve any specific problem even before you actually post a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with us and you wish to contact our support staff, you will be able to open a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different customer support platform like you’ll need to do with most hosting providers out there. Our integrated trouble ticket system will permit you to open a new ticket without hassle and to browse through older tickets using a clever search box. In addition, you will be able to read the relevant knowledgebase articles that our system will offer you in accordance with the problem category that you choose for your new ticket. You can accomplish all of the abovementioned procedures without logging out of your Control Panel at any moment, which means that if you confront any difficulty or have a query, you can contact our support engineers and fix the issue at hand in no more than one hour through one platform.