There are a number of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a support ticket system. It’s the easiest channel of communication for different reasons. In case no client care team representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. Additionally, you can copy/paste large bits of info without needing to worry about spelling errors, and if a specific problem requires more time to be fixed or a number of responses must be exchanged, all the info will be in the exact same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to touch base with your hosting company is that they are usually separate from the hosting platform, which implies that if you have to provide information or to follow guidelines, you’ll have to use no less than two different admin dashboards and this number might grow if you want to administer several domains. On top of that, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Hosting

Our Linux hosting feature an integrated trouble ticket system, which is included in our custom-developed Hepsia hosting Control Panel. Unlike other similar tools, Hepsia permits you to manage everything related to the hosting service itself in one place – payments, web files, emails, trouble tickets, etc., eliminating the need to use different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just several mouse clicks without ever signing out of your Control Panel. During the process, you may choose a category and our system will offer you a number of help articles, which will supply you with more info and which may help you solve any specific problem even before you actually post a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with us and you wish to contact our support staff, you will be able to open a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different customer support platform like you’ll need to do with most hosting providers out there. Our integrated trouble ticket system will permit you to open a new ticket without hassle and to browse through older tickets using a clever search box. In addition, you will be able to read the relevant knowledgebase articles that our system will offer you in accordance with the problem category that you choose for your new ticket. You can accomplish all of the abovementioned procedures without logging out of your Control Panel at any moment, which means that if you confront any difficulty or have a query, you can contact our support engineers and fix the issue at hand in no more than one hour through one platform.