One-Hour Response Guarantee in Hosting
With a hosting from us, you can just forget about waiting for hours on end, or even one whole day, to receive an answer to a support ticket or an email. Regardless of when you contact us, we will lend you a hand within maximum sixty minutes with any technical and pre-sales inquiries that you might have. As a matter of fact, our actual reply time scarcely ever exceeds 20-30 minutes. As we are working 365 days a year, you’ll always get help in a timely fashion and we are aware of just how important that is in the electronic world. Shortly after you contact us, we will reply to your enquiries. If you face any technical obstacle, we will cope with it for you, or we will provide you with all the required information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we are aware of just how essential it is to get quick help, we guarantee that you’ll never need to wait around for more than one hour to obtain a reply to any ticket that you send through your semi-dedicated server CP. Actually, you’ll rarely have to wait around for more than 20-30 minutes and this applies to any query irrespective of what its nature is – technical, billing or general. On top of that, our technical and customer support team will be at your service 24/7, which is the reason why even if you submit a ticket during holidays, you will invariably get a lightning-fast response, which will contain the answer to an inquiry, the solution to a complication or the info required to solve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never need to spend a day hanging around waiting for an answer like you would with many other providers.