Tech Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be responded to in maximum sixty minutes after the ticket or email is submitted. If your issue requires further assistance from a system administrator, we’ll forward the trouble ticket or the email to the person in charge and we will leave a comment to let you know that more time will be needed for reaching a solution. Furthermore if you take advantage of our Administration Services package, all of the server management tasks included there will be performed whenever you specify.
A Premium Customer Care Service
- We will be online for you 24x7 to respond to any inquiries that you may have pertaining to our Site Control Panel or any of the apps that we have installed for you on the dedicated hosting server. In case you also require help handling server admin procedures, you can order our Administration Services package, which includes data backup disk storage space, weekly Operating System updates, server monitoring and rebooting services, plus installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
Each Linux dedicated hosting server is equipped with our cost–free Site Control Panel, which offers an in–depth knowledgebase and a group of step–by–step video tutorials. Whenever you need help working with the Site Control Panel, just push the Help or Videos buttons in the top right corner.