Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help section integrated into your Site Control Panel offers a collection of help articles and commonly asked questions. Aimed at fixing any common problem that you may have, they are contributed by our support team of skillful techs.

  • Top quality support service

  • Instructional Videos

  • For all of you who would like to find out how to tackle a frequently encountered issue by watching a tutorial video, we have added a selection of video tutorials to our Site Control Panel. All the tutorial video clips are brief and simple to follow. They offer visual presentations of various web site administration operations.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24/7 client care service with a one–hour response time guarantee. A group of professional customer service technicians will be available to you to reply to all the inquiries that you could have. During off–peak periods, a response will be provided in even less than 20 minutes.