1 hour ticket response
We are committed to offering a rapid and adequate solution to every client support ticket submitted by a customer. Our practiced techs will review your query and will think of the most effective option. We offer a 1–hour response time guarantee for all client support tickets. In fact, our average helpdesk ticket response time has proved to be 20 minutes.
A Premium–Quality Customer Service
Each member of our help desk staff has several years of experience in the Linux hosting realm and most of them have worked for us for at least five years. They are all prepared to respond to all your requests in the most competent way possible.
An Easy–to–Navigate Help Center
To help you get a quick tip on how to use a given feature, we have integrated a very user–friendly Help Center section in our Site Control Panel. You can search through a vast collection of web hosting account administration articles and website administration articles, explore the F.A.Q. database or check out our step–by–step video tutorials.